本书建立在《领导力与自我欺骗》（Leadership and Self-deception）一书所奠定的基础之上，更侧重于如何应对和化解冲突。它是所有管理者以及身处任何一类关系中的人的必读书，因此也就包括我们每一个人。
This book builds on the fundamentals laid out in Leadership and Self-deception. It focuses more on how to handle and defuse conflicts. It is a must read for all managers and for people in any type of relationship which therefore includes all of us.