尽管标题抢眼，这本出版物讲的并不是电子邮件、也不是不用电子邮件——它讲的是各类即时通讯，并且认为只要使用得当，即时通讯是一种极为有用的工具。这本出版物的价值在于，它梳理了不加限制地使用即时通讯所造成的问题，以及在不经考虑对员工和整体效率的影响的情况下、用即时通讯临时拼凑工作流程所造成的损害。
Despite the catchy title, this publication is not about emails or doing without them – it is about any sort of instant messaging and – when used correctly – it recognises that instant messaging is an amazingly useful tool. The value of the publication is that it outlines the problems that are caused by unrestricted use of instant messaging and the damage created if ad hoc workflows are created using instant messaging without consideration to the impact on workers and overall efficiency.