执行摘要：我们调查了全球 10 个国家大型企业的高管，了解其组织的体验管理现状。我们详细阐述了他们的体验管理能力、发展势头，[…]
Executive Summary: We surveyed executives at large companies in 10 countries around the world about the state of experience management at their organizations. We detail their experience management capabilities, momentum, […]